Home Delivery Drivers: Agreements Signed, Better Working Conditions!

The National Federation of Auto-Entrepreneurs (FNAE) announced yesterday that it has agreed on two accords to improve the working conditions of home delivery drivers.

You have probably seen them rushing through the streets of Paris in their brightly colored jackets: Uber Eats, Deliveroo, Just Eat… These companies have managed to pick up restaurant meals or supermarket shopping for home delivery. However, couriers are very poorly paid. They often face precarious financial situations according to an article from Le Parisien.

Thus, the National Federation of Auto-Entrepreneurs (FNAE) announces that it has reached two main agreements with home delivery companies to improve couriers’ working conditions. They will receive a guaranteed minimum hourly rate of €11.75. This rate may be reviewed annually.

Additionally, the FNAE and delivery companies have signed an agreement regarding disconnections (terminating commercial relationships with independent couriers). Currently, if a person on a delivery app (such as Uber Eats) cancels their order at the last minute, the courier may be penalized for a “delivery not completed.” This new agreement aims to resolve these issues.

What are the details of the agreements made for couriers?

Home delivery couriers will now have a guaranteed minimum hourly rate of €11.75, in addition to the rates they earn per delivery and per kilometer. According to the website Les Coursiers Français, an Uber Eats courier would earn €2.85 per delivery + €0.81 per km in Paris, and €2.85 per delivery + €0.76 per km in other cities. This applies if they signed their contract after 2019.

A few months after negotiations began, these new agreements strengthen the rights of independent workers and rebalance the relationship between platforms and couriers.

Clément Beaune, Minister Delegate for Transport

Moreover, companies will no longer be able to disconnect a courier without prior notification. They will also have the opportunity to challenge the reasons for this disconnection and defend themselves before the final termination.

Furthermore, a natural person must decide to terminate the contract. Couriers cannot be disconnected without notice for administrative reasons, such as the expiration of a document or an unreadable document by the software.

This is a positive first step toward regulation of the profession. It will improve working conditions for couriers and limit abuses!

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