Mercedes Continues to Push Boundaries in Home Service

Mercedes has deployed a fleet of Sprinter vans equipped for at-home maintenance of both thermal and electric commercial vehicles.

When choosing a Mercedes commercial vehicle, it’s for the recognized quality of the products, but also partly for the star emblem and the image it conveys. Customers are therefore entitled to expect a Premium service, which the German manufacturer is well aware of.

Maintenance and scheduled repairs are necessary, but they take valuable time during which customers cannot use their vehicle. With the « mobile service » for Mercedes commercial vehicles, customers can have their vehicles serviced and repaired at their premises or private property. The deployment since 2019 of a fleet of mobile workshop Sprinters, now consisting of 19 units, aligns with this approach.

The advantages of the mobile service are clear: vehicle downtime in the workshop is reduced. Fleet managers can easily organize maintenance for multiple vehicles in a single appointment. This increases vehicle availability and saves time.

The range of services covers a wide array of maintenance operations on star-branded vehicles, whether electric or thermal, from diagnostics to software updates and replacement of wear parts such as brake pads and filters, as well as fluid changes. Repairs concerning windows, exterior mirrors, bumpers, or taillights can also be performed.

The question of a service for private individuals now arises. With the end of the hassle of inspections, Mercedes could differentiate itself from many competing manufacturers. A promising idea that is already, as suspected, on the manufacturer’s to-do list.

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