This trial that Tesla didn’t see coming!
This page is translated from the original post "Ce procès que Tesla n’a pas vu arriver !" in French.
- 19/07/2025 19:05
Tesla Insurance, the insurance branch of the car manufacturer, is facing an unusual lawsuit in California.
The lawsuit was filed by a North Hollywood resident, Carlos Magana, who accuses Tesla of failing to process his compensation claim within the legal time limits. Filed on July 11 in the Los Angeles County Superior Court, the complaint could turn into a class action involving other insured individuals facing similar delays.
According to the complaint, Magana’s vehicle, a 2024 Dodge Ram, was stolen on January 2, 2025. Despite filing a police report and promptly notifying Tesla Insurance, the insured claims he received no concrete response within the timeframes required by California law. This law requires insurers to start their investigation within 15 days, make a decision within 40 days, and issue a payment within the following 30 days.
Tesla is dragging its feet
Magana claims he received no compensation by the deadline of March 13. He states that he waited up to three hours on the phone without ever speaking to a representative and received contradictory responses from Tesla’s teams. On March 30, after 87 days of waiting, he was forced to fund a new vehicle himself.
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An adjuster eventually offered a compensation amount on April 14, 102 days after the initial report. However, Magana disputes the amount proposed and claims that his attempts to contest this offer went unanswered.
As of July 15, more than 187 days after the theft of his vehicle, the dispute is still not resolved.
Launched in 2019 in California, Tesla Insurance now covers 12 U.S. states. Although it primarily targets Tesla owners, the insurance also accepts vehicles from other brands.
So far, the company has not publicly responded to the complaint. According to information gathered by our colleagues from Tesla Canada, the case is registered under the name Carlos Magana v. Tesla Insurance Co., number 25STCV20622.
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