Navigo Pass: refunds to compensate for RER, bus, and metro delays
This page is translated from the original post "Pass Navigo : des remboursements pour compenser les retards RER, bus et métro" in French.
- 14/03/2023 10:30
To compensate its users for the lack of punctuality of RER, bus, and metro services, Île-de-France Mobilités is partially reimbursing the Navigo Pass.
In 2022, public transportation in Île-de-France posed significant challenges for operators. Combining several technical and staffing issues, SNCF and RATP experienced two major problems. And they are significant enough to lead to partial reimbursements for users via the Navigo Pass.
Problems on RER B, D as well as buses and metros
The first issue involves a high number of delays on five routes, spread across RER lines B and D. These lines recorded less than 80% punctuality for at least three months, which is the limit of operator commitments and Île-de-France Mobilités.
The second problem concerns the quality of service of buses and metros from September to December 2022. Specifically, IDF Mobilités explains that a driver shortage is involved. Furthermore, RATP and its new director Jean Castex have promised a return to normal by April 1, 2023.
How to request a refund for the Navigo pass?
Île-de-France Mobilités will only allow requests for Navigo Pass refunds starting next month. A specific platform for this process will be open from March 14 to April 14.
Regarding the buses and metros, the refund applies to all Navigo Pass subscribers who have purchased at least 3 months within the 4 months concerned (September-December). The refund amount is half a month’s fare, which is €37.60 for a monthly pass. For the RER B and D lines, proof that the affected routes are indeed between home and workplace is required. Additionally, only the following types of tickets are eligible:
- Annual Navigo
- Monthly Navigo
- Imagine R Student
- Senior Navigo
- School Imagine R
- Solidarity Navigo Monthly 75% and 50%
Below are the routes eligible for Navigo Pass reimbursement and the maximum duration of the refund. Note that a minimum purchase of 3 months of subscription is required to trigger a ½ month refund, and 6 months of subscription to get 1 month.
RER B North :
- Aulnay-sous-Bois <> Charles de Gaulle Airport 2 TGV : up to 1 month
- Aulnay <> Mitry -Claye: up to 1 month
RER B south :
- Sceaux Park <> Saint-Rémy-lès-Chevreuse : up to 1 month
- Bourg-la-Reine <> Robinson : ½ month
RER D :
- Goussainville <> Survilliers-Fosses : ½ month
Finally, if you experience delays on the RER, you can combine these two reimbursements, totaling up to 1.5 months. With a monthly Navigo Pass price of €75.20 last year, the total could reach €112.80.
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