Delayed transportation, get your refund

Île de France Mobilités opens its compensation campaign. Request your refund starting March 18, 2025.

If you regularly use the RER B, RER C, or T12 line, you may be eligible for a refund for disruptions that occurred in 2024. For the fourth consecutive year, Île-de-France Mobilités is launching a compensation campaign. Here are the essential details to take advantage of this opportunity.

Are you affected?

This campaign is aimed at users who have regularly traveled on:

• The routes of the RER B and C that have recorded significant delays.
• The T12 line, which started operating in 2024 and was marked by deficiencies.

Which transport tickets are eligible for a refund?

The relevant subscriptions include:

• The Annual Navigo Pass.
• The Senior Navigo Pass.
• The imagine R pass (Student or School).
• The Monthly Navigo Pass, including on Discovery passes or smartphones.
• The Monthly Navigo Pass with a 50% reduction or Solidarity 75% pass.

How to make your request?

The process is entirely online:

1. Access the refund platform starting on March 18, 2025.
2. Log in or create an Île-de-France Mobilités Connect account.
3. Follow the indicated steps to submit your request and provide the required documents.

Why this refund campaign?

The contracts between Île-de-France Mobilités and the operators (SNCF Transilien, RATP) set punctuality objectives. In case of non-compliance, financial penalties are applied. Part of these penalties is used to compensate users when punctuality falls below 80% for at least three months.

For more information, visit the official Île-de-France Mobilités website.

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