G7 Taxis Aim to Fill the Blind Spots of Inclusive Mobility

In a world where accessibility is often relegated to the background, G7 reaffirms its role as a pioneer.

The Parisian company, already behind the G7 Access service launched in 2004 and bolstered by a tripling of the accessible fleet in 2024, takes another major step: the first fully personalized customer journey for people with disabilities. A concrete advancement, designed to meet real needs that are still too often overlooked.

This new system, now available on the G7 TAXI app, at g7.fr, and via call centers, allows each user to specify their specific needs in their profile — whether they pertain to a visible or invisible disability. Reduced mobility, visual or hearing impairment, speech difficulties, presence of a guide dog: several options can be selected simultaneously to provide truly tailored support.

This progress is not a matter of chance. It results from collaborative work with associations, experts, and affected clients, mobilized to identify the concrete expectations of different passenger profiles. An exemplary approach that places listening and co-creation at the heart of the process.

A more effective guidance for the customer

Thanks to this information, the app’s algorithm as well as the call advisors now automatically guide each passenger to the most relevant offer. The drivers can anticipate particular constraints and adjust their approach from the very beginning, enhancing service quality and peace of mind.

This attention extends to caregivers: if the customer wishes, a relative can automatically receive a link to track the journey, from the acceptance of the ride to arrival. A simple yet decisive feature to reassure families and companions.

G7 also enriches its ACCESS offering with three clearly identified levels: Access Standard for easier access, Access Coffre+ designed for foldable wheelchairs, and Access Rampe, supported by over 550 equipped vehicles and drivers specially trained in Garches.

Finally, a new section “FOR YOU” further personalizes the experience, automatically recommending the most suitable services.

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With this initiative, G7 demonstrates that innovation and solidarity can move forward together — and reminds us that an inclusive city starts with accessible mobility for all.

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