G7 Taxis Aim to Address the Blind Spots of Inclusive Mobility

In a world where accessibility is often sidelined, G7 confirms its role as a pioneer.

The Parisian company, already behind the G7 Access service launched in 2004 and strengthened by a tripling of the accessible fleet in 2024, has taken a significant new step: the first fully personalized customer journey for people with disabilities. A concrete advancement, designed to meet real needs that are still too often overlooked.

This new system, now available on the G7 TAXI app, the g7.fr website, and through call centers, allows each user to specify their specific needs in their profile — whether related to a visible or invisible disability. Reduced mobility, visual or auditory impairment, speech difficulties, presence of a guide dog: several options can be selected simultaneously to provide truly tailored support.

This progress is no coincidence. It results from collaborative work with associations, experts, and affected customers, mobilized to identify the concrete expectations of different passenger profiles. An exemplary approach that puts listening and co-construction at the heart of the process.

A more effective customer guidance

Thanks to this information, the app’s algorithm as well as the call center representatives now automatically guide each passenger toward the most relevant offer. The drivers can anticipate specific constraints and adjust their approach from the moment of pickup, enhancing service quality and peace of mind.

This attentiveness also extends to caregivers: if the customer wishes, a relative can automatically receive a tracking link for the journey, from the acceptance of the ride to arrival. A simple but crucial feature to reassure families and allies.

Additionally, G7 enriches its ACCESS offering with three clearly identified levels: Access Standard for easier access, Access Coffre+ designed for foldable wheelchairs, and Access Rampe, boasting over 550 equipped vehicles and drivers specially trained in Garches.

Finally, a new “FOR YOU” section further personalizes the experience, automatically recommending the most suitable services.

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With this initiative, G7 demonstrates that innovation and solidarity can advance in concert — and reminds us that an inclusive city begins with mobility accessible to all.

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