Tesla France accused of deceptive business practices!
This page is translated from the original post "Tesla France accusé de pratiques commerciales trompeuses !" in French.
- 24/06/2025 11:17
The Fraud Prevention Authority strikes hard and does not mince its words by targeting Tesla France for misleading commercial practices.
In a statement released this Tuesday, June 24, the General Directorate for Competition, Consumer Affairs and Fraud Control (DGCCRF) announced that it had ordered Tesla France to cease its misleading commercial practices. The company, headquartered in Saint-Ouen-sur-Seine (Seine-Saint-Denis), was targeted by a thorough investigation conducted in 2023 and 2024 by the agents of the DDPP of Yvelines.
TESLA FRANCE ordered to cease its misleading commercial practices
The case opened following numerous consumer reports on the SignalConso platform. The identified violations are serious and varied, affecting the fundamental rights of buyers.
Among the noted shortcomings: incomplete sales contracts, lacking information on the date, delivery location, or mention of credit payment, payments demanded before the expiration of the legal withdrawal period, and the absence of a receipt during a partial payment. But that’s not all.
Tesla is also accused of misleading customers about the autonomous driving capabilities of its vehicles, the availability of certain options, and vehicle trade-in offers. In short, the technological dream sold online did not always match reality.
The investigation also uncovered unjustified delays in refunds in case of order cancellations, and a deliberately maintained ambiguity about the delivery terms.
In light of this accumulation of practices contrary to the law, Tesla France now has four months to comply. The injunction is clear and accompanied by a warning: if the company does not correct, particularly its claims about autonomous driving, it faces a penalty of €50,000 per day of delay.
This reminder highlights the importance of strict regulation of commercial practices, even for giants of innovation. Behind the modernity of connected cars, consumer rights must remain inviolable.
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