Tesla and Its Delivery Blackmail

Under pressure to improve its sales figures, Tesla is increasingly criticized for its management of deliveries at the end of the quarter.

Buying a new car, and especially a Tesla, is often synonymous with excitement. However, for some Tesla customers, frustration prevails as delivery approaches. The chaotic management of appointments by the “DAs” (Delivery Advisors) and a poorly managed commercial pressure are under scrutiny.

It is already known that the suspenseful saga surrounding the allocation of the Ecological Bonus has led to surreal messages from the delivery management, offering a car sooner in exchange for a waiver letter regarding the bonus. Besides the question of the legality of such a process, its elegance is frankly lacking. The Bonus is now in place, everything is going smoothly in the best of Worlds… except for the unfortunate customers who signed this letter in the last few days and lost between 2,000 and 4,000 euros! It’s up to Tesla to handle this…

Several recent testimonials on social media also highlight a rushed delivery policy. One customer explains that he was contacted to move up his appointment originally scheduled for June 28 to Saturday, June 21. Unavailable that day, he refused but was threatened with losing his car to another customer and that he would no longer be able to benefit from the promotional rate of 0.99% in LOA. “A moment that should be pleasant becomes stressful,” he laments.

Tesla must improve its sales… at all costs!

This situation seems to be recurring. Another customer recounts that due to his absence from June 21 to 30, Tesla suggested he grant a power of attorney to avoid losing the vehicle… and the offer. Delivery before June 30 is indeed crucial to benefit from the current reduced-rate financing conditions. Nothing scandalous or even surprising, as banks are required to declare promotional periods and set a delivery deadline. It is clearly stated, Tesla cannot ignore this and should therefore do everything possible to help its customers meet these deadlines rather than shove the small terms of the contract down their throats.

This frantic pace may be explained by Tesla France’s desire to close its quarter with as many deliveries as possible, even at the cost of disorganizing its teams and frustrating its customers. “They are overwhelmed, it’s craziness between the 25th and the 30th,” writes one internet user. Others point to sheer incompetence, or even a total lack of commercial sense.

Amid this flood of criticism, one constant remains: the quality of the cars is acknowledged. “An extraordinary car, a lamentable service,” sums up a resigned customer. Others scoff: “The commercial service is terrible, but the car sells itself, just like at Apple or Dyson.”

While waiting for an improvement in customer service, some recommend planning for a power of attorney or carefully considering before signing a contract, whether it be credit, LLD, or LOA. At Tesla, innovation does not always guarantee peace of mind.

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